Your studio stays booked.
You stay focused.
Malrey is your 24/7 booking team for deposits, reschedules and every client conversation in between. Your only job is to open your calendar and make great work.
First month, money back if we don’t cut your reply times.
- No setup fee
- Fully off your plate
- Cancel anytime
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Hey, do you have anything for a fine-line piece in the next few weeks? Roughly what would a forearm cost?
23:47 -
Hi! Yes — we’ve got a couple of slots opening early next month. Fine-line forearm work usually starts around £X depending on size and detail. Want me to hold one while you send a reference?
23:48 -
Yes please, that’d be great.
23:52 -
Done. I’ve sent a deposit link — once that’s through the slot’s yours.
Deposit · secure link 23:53 - Deposit paid
The bit between a message and a booking
It’s the same three steps, every time. We handle them so you never have to put down the machine to check your phone.
We answer, fast
A DM or enquiry comes in — day or night — and one of us replies within a minute or two with your availability, pricing and how deposits work. People hear back before they message the studio down the road.
We take the deposit
We send the link, chase the ones who go quiet, and only hold the slot once it’s paid. Fewer no-shows, and you never send the awkward “still coming?” message yourself.
We keep the calendar straight
Every session, consult and touch-up goes into one calendar — per artist, per chair. No double-bookings, and you always know what your week actually looks like.
Real people — not a bot — who learn how your studio talks.
Malrey is a small team of booking coordinators, not an app you have to run. We learn your prices, your artists, your style and your rules up front — then we take the whole booking process off your plate. You’re not approving messages or watching a dashboard; we handle it in your studio’s voice, and only come to you when something genuinely needs your call.
Same enquiries. More of them booked.
more of the enquiries you already get end up booked — same messages, far fewer lost to a slow reply.
Every message answered around the clock — nights, weekends and flash-drop days — usually in under a minute.
Enquiries left unread. Every one gets a real reply, so your DMs stop being a pile of missed bookings.
Studios we look after
The things everyone asks first
Still unsure about something? Ask us directly — a real person answers.
Is it really people, or a bot?
Real people. A small team of booking coordinators handles your messages. We use tools to stay fast, but a person reads every enquiry and makes the call on anything unusual — and flags it to you.
Will it still sound like my studio?
Yes. We learn your tone, your prices and your rules up front, and get your sign-off on how we sound during onboarding. After that we run it for you — you’re not checking each message, and clients can’t tell it isn’t you at the desk.
Do I have to give you my Instagram login?
Yes — it’s the only way to answer your DMs as you rather than as an obvious third party. We know that’s not a small thing to hand over, so it’s covered by a signed confidentiality agreement before we touch anything. We’re in there to handle bookings and client messages, nothing else, and the access stays yours to withdraw whenever you want.
What if someone asks for something we don’t do?
Your rules come first. During onboarding we take down what you don’t take on — styles outside your artists’ work, cover-ups you won’t touch, anything you’d turn away at the desk — and we turn it down the same way you would. Anyone under 18 gets a polite no, every time. If something sits in a grey area, it comes straight to you rather than into the calendar.
What if you book someone I don’t want?
Nothing goes in the book without meeting your rules, and any client you’ve told us to flag comes to you before we reply. If we get something wrong, tell us once and it doesn’t happen again — that’s the point of a person reading them.
What does it cost?
It depends on your studio’s volume and how many artists you run. There’s no setup fee to start the conversation — tell us how you work now and we’ll come back with a straight number.
I already use a booking app. Does this replace it?
No — we work with whatever calendar or booking tool you already have. Malrey is the people answering messages and keeping it up to date, not another app to migrate to.
How fast can we start?
Usually within a few days. We spend a short onboarding learning your studio and agreeing how we sound, then we take the booking over. You can cancel anytime.
Tell us about your studio
Send a bit about how bookings work for you now and we’ll show you exactly how we’d cover them. A real person reads it and replies — usually within a day.
- No setup fee to start
- No obligation, no hard sell
- Cancel anytime
First month, money back if we don’t cut your reply times.
See a sample reply
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23:47
Hey, do you have anything for a fine-line piece in the next few weeks? Roughly what would a forearm cost?
-
23:48
Hi! Yes — we’ve got a couple of slots opening early next month. Fine-line forearm work usually starts around £X depending on size and detail. Want me to hold one while you send a reference?
-
23:52
Yes please, that’d be great.
-
23:53
Done. I’ve sent a deposit link — once that’s through the slot’s yours. Any questions, just shout.